Patient FAQs
Our Patient Advocate Team is happy to take your call to address any question you may have. Below are answers to some of the most common questions we get.
Office hours vary by location. To see our locations, click here.
There are two options:
Request an Appointment Online
Call Our Clinics Direct
Peoria 855-476-5837
Galesburg 309-233-2836
Carbondale 618-457-4999
If you’re a new patient, our Patient Advocate Team will help you determine which provider will be best for your specific need. To see a list of our care team, click here.
Simply call the clinic where your appointment is scheduled and let them know. Our Patient Advocate Team will work to reschedule your appointment.
Peoria 855-476-5837
Galesburg 309-233-2836
Carbondale 618-457-4999
Key information to bring to your appointment includes:
- Identification
- Insurance Card
- Medications List (medication, dosage, how often)
- Immunizations Records
- Any Other Information Pertinent to Your Visit
Transportation services are currently offered at the Peoria Clinic only. You can schedule transportation when you make your appointment. Or you can call a Patient Advocate at 855-476-5837.
Call 855-476-5837 or your local clinic number. Solvera Health provides an after-hours call service. If the call is regarding an immediate emergency or medical condition, please call 911 direct. Otherwise, a nurse will provide triage support or relay a message to our care team the next business day.
Our care team will work directly with your provider to get the records transferred. You’ll need to sign and provide a Medical Records Release Authorization. To download a copy, click here.
Our care team will work directly with your provider to get the records transferred. You’ll need to sign and provide a Medical Records Release Authorization for. To download a copy, click here.
The fastest way to get your prescription refilled is to have your current Pharmacy call the location where you see your provider. We’ll work with them to get the prescription updated.
Peoria 855-476-5837
Galesburg 309-233-2836
Carbondale 618-457-4999
Solvera Health can refer to many local providers. We’ll work with you to determine the best option, help work through any insurance issues, and coordinate appointments.
Solvera Health can refer to many local imaging providers. We’ll work with you to determine the best option, help work through any insurance issues, and coordinate appointments.
Call your local clinic direct and talk to one of Our Patient Advocates. They’ll help direct you to the right person to help with your question.
Peoria 855-476-5837
Galesburg 309-233-2836
Carbondale 618-457-4999
It is best if you call your insurance company direct to determine if your specific need or service is covered. Solvera Health does accept most insurances. To see a list of the most common insurances we accept click here.
Solvera Health accepts all patients regardless of their ability pay. We accept self-pay patients and offer Sliding Scale payment options based on income. We also accept Medicaid and Medicare.
Solvera Health provides all patients the opportunity to use our Patient Portal for digital access to your health records, test results, appointments, bills, etc. through an app called Healow. To access the Patient Portal, click here.
If you have problems setting up or using the Healow App, call your provider’s office and speak to one of our Patient Advocates. Or, to view our Self Help Guide click here.
Telehealth appointments are available for established patients who have registered for the Healow App. New patient appointments are required if you are not an existing patient.
To view these policies, click here.
To see reviews, or to leave a review, click here.
To see a list of our Care Coach Team, click here. Or you can call 309-741-2410 and press the “Care Coach” option.