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Patient FAQs

Patient Info

Patient FAQs

Our Patient Advocate Team is happy to take your call to address any question you may have. Below are answers to some of the most common questions we get.

What are your clinic office hours?

Office hours vary by location. To see our locations, click here.

How do I schedule an appointment?
There are two options:

Request an Appointment Online

Request Appointment Online

Call Our Clinics Direct

Peoria 309-886-9172
Galesburg 309-233-2836
Carbondale 618-457-4999

What if I don’t know what provider I should see?

If you’re a new patient, our Patient Advocate Team will help you determine which provider will be best for your specific need. To see a list of our care team, click here.

What if I need to change my appointment?
Simply call the clinic where your appointment is scheduled and let them know. Our Patient Advocate Team will work to reschedule your appointment.

Peoria 309-886-9172
Galesburg 309-233-2836
Carbondale 618-457-4999

What do I need to bring to my appointment?
Key information to bring to your appointment includes:

  • Identification
  • Insurance Card
  • Medications List (medication, dosage, how often)
  • Immunizations Records
  • Any Other Information Pertinent to Your Visit
What if I need transportation to/from my appointment?
Transportation services are currently offered at the Peoria Clinic only. You can schedule transportation when you make your appointment. Or you can call a Patient Advocate at 309-886-9172.
What if I need assistance after hours?
Call 309-886-9172 or your local clinic number. Solvera Health provides an after-hours call service. If the call is regarding an immediate emergency or medical condition, please call 911 direct. Otherwise, a nurse will provide triage support or relay a message to our care team the next business day.
If I’m a new patient, how do I get my medical records sent to Solvera Health?
Our care team will work directly with your provider to get the records transferred. You’ll need to sign and provide a Medical Records Release Authorization. To download a copy, click here.
What if I’m a current patient and need to have my medical records sent to another provider?
Our care team will work directly with your provider to get the records transferred. You’ll need to sign and provide a Medical Records Release Authorization for. To download a copy, click here.
How do I get a refill on my prescription?

The fastest way to get your prescription refilled is to call your current pharmacy and request a refill. If you use Solvera Pharmacy at our Peoria location, call 309-886-9172 and select Option 1.

Peoria 309-886-9172
Galesburg 309-233-2836
Carbondale 618-457-4999

What if I require a referral to a specialty provider, hospital, community service, or other needs?
Solvera Health can refer to many local providers. We’ll work with you to determine the best option, help work through any insurance issues, and coordinate appointments.
What if my physician orders Advance Imaging such as CT, MRI, and Nuclear Studies?
Solvera Health can refer to many local imaging providers. We’ll work with you to determine the best option, help work through any insurance issues, and coordinate appointments.
Who do I contact if I have questions about my bill or a payment?
Call your local clinic direct and talk to one of Our Patient Advocates. They’ll help direct you to the right person to help with your question.

Peoria 309-886-9172
Galesburg 309-233-2836
Carbondale 618-457-4999

Will my insurance cover the services?
It is best if you call your insurance company direct to determine if your specific need or service is covered. Solvera Health does accept most insurances. To see a list of the most common insurances we accept click here.
What if I don’t have health insurance?
Solvera Health accepts all patients regardless of their ability pay. We accept self-pay patients and offer Sliding Scale payment options based on income. We also accept Medicaid and Medicare.
What is the Patient Portal? What if I have problems using it?
Solvera Health provides all patients the opportunity to use our Patient Portal for digital access to your health records, test results, appointments, bills, etc. through an app called Healow. To access the Patient Portal, click here.

If you have problems setting up or using the Healow App, call your provider’s office and speak to one of our Patient Advocates. Or, to view our Self Help Guide click here.

Do you offer Telehealth appointments?

Telehealth appointments are available for established patients. In-person appointments are currently required for your first appointment with a Solvera provider.

Where can I find information about your Privacy, Non-Discrimination, and other policies?
To view these policies, click here.
Where can I find reviews of Solvera Health from other patients?

To see reviews, or to leave a review, click here.

How do I contact my Care Coach?

To contact your Care Coach call 309-741-2410.

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