Our Patient Advocate Team is happy to take your call to address any question you may have. Below are answers to some of the most common questions we get.
What are your clinic office hours?
Office hours vary by location. To see our locations, click here.
How do I schedule an appointment?
What if I don’t know what provider I should see?
If you’re a new patient, our Patient Advocate Team will help you determine which provider will be best for your specific need. To see a list of our care team, click here.
What if I need to change my appointment?
What do I need to bring to my appointment?
- Insurance Card
- Medications List (medication, dosage, how often)
- Immunizations Records
- Any Other Information Pertinent to Your Visit
What if I need transportation to/from my appointment?
What if I need assistance after hours?
If I’m a new patient, how do I get my medical records sent to Solvera Health?
What if I’m a current patient and need to have my medical records sent to another provider?
How do I get a refill on my prescription?
What if I require a referral to a specialty provider, hospital, community service, or other needs?
What if my physician orders Advance Imaging such as CT, MRI, and Nuclear Studies?
Who do I contact if I have questions about my bill or a payment?
Will my insurance cover the services?
What if I don’t have health insurance?
What is the Patient Portal? What if I have problems using it?
If you have problems setting up or using the Healow App, call your provider’s office and speak to one of our Patient Advocates. Or, to view our Self Help Guide click here.
Do you offer Telehealth appointments?
Telehealth appointments are available for established patients who have registered for the Healow App. New patient appointments are required if you are not an existing patient.
Where can I find information about your Privacy, Non-Discrimination, and other policies?
Where can I find reviews of Solvera Health from other patients?
To see reviews, or to leave a review, click here.